The general terms and conditions of sale define the legal framework within which all bookings take place. Read them carefully.

Art. 1. Identification, definitions and scope of the general terms and conditions of provision

1.1. Identification of the service provider

is a property managed by CREMELIE Martine and DEPOTTER Paul, established in Belgium, at 21, rue du Coupiat 5650 FONTENELLE (Walcourt)
can be contacted by telephone at 0032 498 508 805 (2nd recourse 0032 473 49 41 41 and by email via giteducoupiat@gmail.com
is registered as a natural person.

1.2. Definitions
The following definitions apply:
"Client": the client who books a service made available to them by the Provider, on the Website;
"General Terms and Conditions": These general terms and conditions of provision; "Booking": the provision contract that binds the provider to the Client at the end of the booking process, including the General Terms and Conditions and the specific conditions of access to the accommodation; "Provider": the natural or legal person (or their agent) who owns the accommodation made available to the Client through the Marketplace; "Service": accommodation and/or activities made available by the provider and bookable by the client. Scope of application

These General Terms and Conditions govern the contractual relationship between the service provider and the Client. They are an essential element of the Contract. Consequently, these conditions may only be waived with the prior written consent of the service provider. Therefore, the Client may not, under any circumstances, claim the application of its own general terms and conditions, whatever they may be. If the Client wishes to deviate from these General Terms and Conditions, it must expressly request this prior to the conclusion of the Contract. In this case, however, these General Terms and Conditions will remain applicable in a supplementary capacity.

Art. 2. Purpose and acceptance of the General Terms and Conditions

2.1. Purpose
The service provider makes services available to the client. They manage the bookings and, in return, receive payment for their services and provision.

2.2. Acceptance
Any booking made by the client implies that they have read and expressly accepted the general terms and conditions, even if they have not affixed a handwritten signature to said terms and conditions.
The Client and the service provider agree that the Client's confirmation of the booking is final when they click on the "I accept the terms and conditions…" button. By doing so, he declares that he has read and accepted the general terms and conditions of service as well as the specific conditions. He confirms his reservation and pays. This constitutes an electronic signature which, between the parties, has the same legal value as a handwritten signature. This electronic signature therefore expresses the client's consent to the service provider's offer, on the one hand, and his acceptance of the general terms and conditions, on the other.

Article 3. Customer's obligation to provide information and use of the rented property

The client is required to provide accurate, complete, and up-to-date information, including, but not limited to, the composition of the group of participants (minors, animals, etc.) and the purpose of the trip. The client will assume all consequences, including financial ones, arising from any inaccurate, incomplete, and/or outdated information provided.

The client must use the rented property in accordance with its intended purpose and with due care. They are required to respect the maximum occupancy limit. Any breach of this clause may result in the immediate termination of the contract, at the client's expense, with the rental amount remaining definitively acquired by the service provider.

3.1. Minors
Under no circumstances will the service provider agree to contract with a person under the age of 18. All reservations made by persons under the age of 18 are considered null and void, without the client being entitled to any compensation. The client is liable to compensate the service provider for all direct and indirect consequences arising from having made a reservation using an incorrect date of birth.

3.2. Animals
Pets are not allowed. However, please contact us and we will discuss it together.

3.3 Groups
The service provider reserves the right to refuse any reservation, including group reservations, without giving reasons or in connection with a festive event, or to impose special conditions with regard to such reservations.

3.4. Respect for the neighborhood and the environment
The client agrees to adopt behavior that respects the residents and the environment in general: fauna, flora, various equipment,…

The client agrees not to park vehicles in areas not designated for this purpose (lawn, garden, etc.). They also agree not to set up temporary accommodations such as tents, mobile homes, etc.

3.5 Sanctions
If the Client fails to comply with the obligations referred to in Article 3, the provider may refuse access to the accommodation.
Similarly, the provider shall be entitled to terminate the Contract during the stay if it becomes aware of any illegal or non-compliant use of the accommodation or of any behavior by the client or any person or animal under their care that causes or may cause such embarrassment or nuisance as to jeopardize the smooth running of the stay.

Article 4. Total price of the stay

4.1. The total price of the stay is composed of:
- the price of occupying the accommodation,mentioned on the accommodation's presentation page published on the Website, for the selected period and taking into account the number of participants declared; - premiums related to any insurance taken out by the Client during the booking process; - mandatory charges/supplements; - optional charges/supplements chosen by the client; - any applicable tourist taxes

Unless otherwise stated, all prices include VAT, to the extent that this tax is applicable.

The customer will no longer be able to benefit from price reductions or promotional offers after making their reservation.

4.2. Mandatory and optional charges
Unless otherwise stipulated, cleaning fees, energy and communication packages, taxes, as well as fees related to the provision of additional services are paid by the client to the provider upon arrival.

Article 5. Payment terms and deposit

All reservationswill be subject to full payment of the amount due for the stay.

Following your booking and immediate payment of the total amount for your stay, the service provider will send you a booking confirmation.

Article 5.1 Rental guarantee.

Following your booking, the owner will send you an email with the payment details for the €350 security deposit.

Article 6. Cancellation/early departure fees – cancellation insurance

Cancelling a reservation incurs cancellation fees.

The client's early departure, for whatever reason, does not entitle them to any refund – even partial – of the price of the stay.

The customer can protect themselves against these risks by taking out cancellation insurance.

Art. 7. Liability - Insurance

The client occupies the property responsibly. He assumes responsibility for the rented property, its equipment and the land made available to him.He reimburses the service provider for all expenses incurred due to his actions and agrees to report any damage. By providing the accommodation, he is legally obligated to return it in the same condition as when he received it. Therefore, he agrees to cover his civil liability in case of fire, theft, and water damage, both for rental risks and the furniture provided for rent, as well as for claims from neighbors.

Art. 8. Late payment

Any amount owed by the customer, and not paid 10 days after its due date, will automatically and without notice accrue interest of 1% per month to the service provider from its due date, with interest for any month started being due for the entire month.

Article 9. Solidarity

The obligations of the contract are indivisible and joint and several with respect to the client, his heirs, or his assigns, in whatever capacity.

Article 10. Disputes

Any disputes or disagreements that cannot be resolved amicably will be submitted to the jurisdiction of the courts of the judicial district where the building is located.

GENERAL TERMS AND CONDITIONS OF ONLINE SALE VIA ORC

1. Purpose

These general terms and conditions apply to all online bookings made with our establishment Gîte du Coupiat using the Regional Marketing Tool (ORC).

The customer acknowledges having read and accepted these terms and conditions. No reservation is possible without the customer's explicit agreement to them. The customer has the option to save and print these terms and conditions.

2. Offers

All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are for informational purposes only and are not contractually binding. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious factual errors in the information we provide.

3. Price

The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees, and other charges. Any additional charges are clearly indicated before the booking is completed.

The customer authorizes us to correct any obvious pricing errors.

4. Reservation

The customer selects the services presented on the regional marketing tool. They acknowledge having read the nature, destination, and booking procedures for the services available on the booking tool and having requested and obtained the necessary and/or additional information to make their booking with full knowledge of the facts. The client is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The reservation is deemed accepted by the client upon completion of the booking process.

5. Booking Process

Reservations made by the customer are processed via the online booking form accessible through the booking tool. The reservation is considered confirmed upon receipt of the booking form. Prior to making any reservation, the customer agrees to provide all necessary information. The customer attests to the truthfulness and accuracy of the information provided. Once the final selection of services to be booked has been made, the booking procedure includes the following steps until validation:

the entry of the bank card in case of a request for guarantee or prepayment, the consultation and acceptance of the general terms and conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.

6. Booking Acknowledgement

The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The booking confirmation email summarizes the contract offer, the services booked, the prices, the terms and conditions of sale relating to the selected rate, accepted by the customer, the date of booking made, and the address of the establishment to which the customer can submit their complaints.

7. Right of withdrawal

It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of a reservation:

• accommodation other than for residential purposes (e.g., holiday accommodation),

• of a transport,

• from a car rental company,

• catering and services related to leisure activities.

8. Respect for privacy

We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide is necessary for processing your booking and is essential for managing and providing the services (Article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com, which manages the booking tool, online payment providers, and providers established in third countries. In particular, for online payments, the customer's bank details must be transmitted by the payment provider to the establishment's bank for the execution of the booking contract. We only use partners who guarantee a level of protection compliant with the principles set out in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We retain your data for a period of 3 years after the last contact (email, booking, etc.).

As a person whose data is collected, you have the right to access, rectify, erase your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, mentioning your name, surname and address as well as the subject of your correspondence.

Complaints regarding the collection and processing of your personal data can be addressed to the competent supervisory authority.

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